Refund policy

Return and Refund Policy

We want you to be happy with your purchase. If something isn't right, please contact us at support@orybeam.com within 30 days of delivery, along with your order number.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or different from what you ordered, contact us with photos within 48 hours of delivery. We'll arrange a full refund or a free replacement — no need to send anything back.

Changed your mind?
If you simply no longer want the item, reach out to us within 30 days. Depending on the situation, we may offer a partial refund without requiring the item to be shipped back, or provide return instructions if a return is needed. We'll always let you know the best option for your specific case.

Refunds
Once your return or refund request is approved, we'll process it to your original payment method within 5–10 business days.

Non-returnable items
Items marked as final sale at the time of purchase are not eligible for return or refund.

To start the process, email us at [ваш email] with your order number and a brief description of the issue.