Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed. During high-demand periods, processing may take slightly longer. You will receive a confirmation email once your order has shipped.
Shipping Time
Once shipped, most orders arrive within 7–14 business days, depending on your location and local customs processing. Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or customs clearance in your country.
Shipping Carriers
Orders are shipped via reputable international carriers, including SpeedX, GOFO, USPS, Cainiao, and other regional delivery partners, depending on the destination and shipping method selected.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.
Shipping Delays
While we work with reliable carriers, delays can occasionally occur due to circumstances beyond our control, including customs processing, weather conditions, or carrier disruptions. We appreciate your patience and will assist with any delivery concerns.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within a reasonable time frame, please contact us at support@orybeam.com so we can assist you in resolving the issue.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.